This page covers the FestiExpo account used on festiexpo.com and in the FestiExpo mobile app (Android and iOS): it is one and the same account. You can ask for it to be deleted at any time, with or without the app.
How to request deletion
- In the app: Account tab → “Delete my account”.
- On this website: sign in, then use the form below.
- By email: write to info@festiexpo.com from your account's address, mentioning “Account deletion”. We process requests within 30 days at most.
What is deleted
- Your account (email address and password): you can no longer sign in, immediately.
- Your profile and the link between your account and your orders.
- Your contact details on your orders: first name, last name, email, phone and address are replaced with anonymous values.
- The technical tracking context stored with your orders (IP address, browser, advertising identifiers).
What is kept
- The orders themselves, in anonymous form (amounts, ticket types, statuses, ticket numbers): these are accounting records we are legally required to keep.
- The information entered for each ticket at purchase (for example the attendee's name), attached to those orders. To have it erased, write to us at info@festiexpo.com.
- App notification subscriptions are tied to the phone, not the account: turn them off in the app or uninstall it to remove them.
Delete my account now
Sign in to delete your account from this website.
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